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Legal

Every customer-facing Cloudarq legal document in one place. For the on-request documents (DPA countersignature, Business Associate Agreement, Standard Contractual Clauses, security overview) email [email protected] with the document and your legal entity name.

  • Terms of Service

    The binding contract for every Cloudarq subscription, including service-specific terms (§18) for each product surface and the tiered liability cap (§9).

  • Privacy Policy

    What we collect, how we use it, retention windows, and the GDPR rights matrix with the in-product or email path to exercise each right.

  • Subprocessors

    The authoritative list of every third party that processes customer data on our behalf, with the operative DPAs and locations. The list a vendor-risk questionnaire asks for.

  • Data Processing Agreement

    The standard customer-facing DPA template that we sign on request. Preview here; the countersigned PDF is the binding agreement.

  • Refund Policy

    Refund eligibility, exceptions, request flow, and Paddle’s 5–10 business day processing window. Required by Paddle as Merchant of Record.

Last reviewed: May 2, 2026. The individual documents carry their own “Last Updated” dates which are authoritative when the two diverge.