legal · index
Legal
Every customer-facing CloudArq legal document in one place. For the on-request documents (DPA countersignature, Business Associate Agreement, Standard Contractual Clauses, security overview) email [email protected] with the document and your legal entity name.
Terms of Service
The binding contract for every CloudArq subscription, including service-specific terms (§18) for each product surface and the tiered liability cap (§9).Privacy Policy
What we collect, how we use it, retention windows, and the GDPR rights matrix with the in-product or email path to exercise each right.Subprocessors
The authoritative list of every third party that processes customer data on our behalf, with the operative DPAs and locations. The list a vendor-risk questionnaire asks for.Data Processing Agreement
The standard customer-facing DPA template that we sign on request. Preview here; the countersigned PDF is the binding agreement.Refund Policy
Refund eligibility, exceptions, request flow, and Paddle’s 5–10 business day processing window. Required by Paddle as Merchant of Record.
Last reviewed: May 2, 2026. The individual documents carry their own “Last Updated” dates which are authoritative when the two diverge.